Virtual Machines

Products

Virtual Machines

Documentation > Products > Virtual Machines > Windows Remote Desktop Credential Not Work

Windows Remote Desktop Credential Not Work

Problem Phenomenon:

'"Credentials Not Work" prompts in the interface during the remote desktop connection to Windows VM, as shown in the figure below. However, the remote connection can be logged normally via vnc function of VM console. As shown in the figure:

Problem Causes:

It is usually caused by the enabled Password Protected Sharing in the system.

Solution:

Users can open Control PanelAll Control Panel ItemsNetwork and Sharing CenterAdvanced Sharing Settings in sequence, and then select Close Password Protect Sharing under Password Protected Sharing, as shown below:

If your problem still can not solved, please submit open ticket to us.

Update Time:2019-08-28 21:38:33